Privacy Policy - Emirg Pty Ltd (http://www.emirgservices.com.au)
Privacy Policy Emirg Services Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
1. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Contact details (email address, phone number, residential or business address)
- Billing and payment information
- Details of services requested or provided
- Any other information you provide via our website, emails, phone calls, or in person
2. How We Collect Your Information
We may collect your information through:
- Website contact forms
- Email or phone correspondence
- Service bookings
- On-site visits and consultations
- Invoicing and payment processing systems
- Marketing campaigns or promotions
We only collect information that is reasonably required to provide our services and meet obligations.
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide air conditioning and refrigeration services
- Respond to your enquiries
- Manage bookings and deliver services
- Issue invoices and process payments
- Send service reminders or promotional content (with your consent)
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
4. Disclosure of Personal Information
We may share your personal information with:
- Service technicians or subcontractors (where necessary)
- Our accountants, insurers, or legal representatives
- Third-party service providers who assist with operations (e.g. IT support, payment processors)
- Government agencies if legally required
We will never sell, lease, or exchange your personal data with any third parties.
5. Storage and Security
We take necessary steps to ensure your information is safe from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure data storage systems
- Password-protected digital access
- Staff training and confidentiality agreements
If your personal data is no longer required, we will take appropriate measures to erase or de-identify it.
6. Access and Correction
You may request access to the personal information we hold about you. If any details are inaccurate, out-of-date, or incomplete, you have the right to request correction.
Contact us, and we’ll get back to you within a reasonable period. Identity verification may be required.
7. Cookies and Website Analytics
Our website may use cookies and third-party tools (e.g. Google Analytics) to improve performance and understand user behaviour. You can manage/disable cookies in your settings.
8. Third-Party Links
Our website will include links to external sites, and we are not accountable for how those sites handle your personal information. Please read their policies before submitting personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is available on our website, effective date noted below.
10. Contact Us
Questions regarding this Privacy Policy, and requesting access to your information using the below contact details:
Emirg Services Pty Ltd
📍 Brisbane & Gold Coast, QLD
📧 admin@emirgservices.com.au
Effective Date: 23 July 2025
